Customer Service & Operations Executive

Job Description & Requirements

Customer Service & Operations Executive (Artisan French Bakery & Caf)

About the Role

You will be part of a dedicated and passionate team serving esteemed customers in a vibrant artisan French bakery & caf environment. At Bakery Brera, we are committed to becoming a leading artisanal bakery by delivering quality baked goods and heartfelt service, while nurturing empowerment, continuous improvement, education, and community engagement - with a long-term vision of growing into a progressive SME of the future.

We are seeking mature, responsible, and service-oriented individuals who take pride in serving customers and supporting daily operations in a professional bakery & caf setting.

Key Responsibilities

Customer Service & Sales

• Provide warm, professional, and attentive service to corporate, walk-in, online, and event customers

• Offer product consultation and recommendations, including value-added information such as allergen awareness and dietary requirements

• Build genuine, long-term relationships with customers and corporate clients

• Promote bakery products with confidence, care, and product knowledge (training provided)

• Ensure order accuracy, timely fulfilment, and high levels of customer satisfaction

Operations & Administration

• Support daily operations through adherence to SOPs, cost control, and productivity improvement initiatives

• Assist with order processing, invoicing, stock checks, replenishment, and supplier coordination

• Manage and operate POS systems, mobile apps, and laptop-based applications

• Monitor and uphold high standards of housekeeping, food hygiene, and workplace cleanliness

Menu & Business Support (Progressive Responsibilities)

• Assist in curating and managing menus for corporate orders, parties, and special events

• Support process improvement, product testing, and operational efficiency

• Take on executive responsibilities with experience, such as staff scheduling, workflow coordination, and reporting

• Contribute to sourcing, ordering, supplier management, and basic strategic marketing initiatives, including social media support

Flexible & Remote Work Components

• Opportunity for work-from-home arrangements for planning, documentation, customer enquiries, invoicing, and coordination tasks, subject to role requirements and experience level

Requirements & Attributes

• Strong customer service mindset with good communication skills

• Mature, dependable, and well-organised with a professional attitude

• Willingness to learn about artisan bread and pastry products

• Able to multitask and handle both frontline service and operational duties

• Comfortable working in a fast-paced bakery & caf environment

• Inspired individuals who serve with a mission-driven heart

• Looking for a long-term working relationship and growth with the company

• Seniors, experienced candidates, and homemakers are welcome

• Local Singaporeans and PRs only

What We Offer

• Supportive, values-driven work culture

• Training in product knowledge and operations

• Progressive responsibilities and growth opportunities

• Flexible work arrangements for suitable roles and experience levels

Contact

Interested candidates may WhatsApp or call Thrina at 9816 3637 for a quick chat.