Customer Service (Operations) Coordinator/Officer

Job Description:

. Provide administrative support to the Operations Team

. Manage a high volume of customer enquiries (phone calls and emails) in a professional and friendly manner, including handling delivery schedules.

. Prepare quotations for customers and resolve any order-related issues.

. Assist with route planning and accurately assign job orders to drivers via in-house system.

. Ensure all job orders are completed satisfactorily and timely

. Monitor and update records for vehicles Lifting Management LM/Lifting Gear LG cert expiry date, annual LTA inspection dates to ensure smooth delivery operations.

. Coordinate equipment, loading/unloading schedules and requirements

. Support sales, operations, customer service team to execute daily activities and meet objectives associated with all tasks assigned.

. Perform other Ad-hoc duties assigned.

Job Requirements

. Possess at least a GCE O-level certification

. Friendly and Customer Service Driven

. Able to communicate comfortably via telephone, WhatsApp and email with customers in English and Mandarin (to liaise with mandarin speaking clients)

. Proficient in MS Office and excellent administrative and organizational skills

. Highly motivated, self-driven and able to handle work pressure

. Proactive, positive working attitude, strong problem-solving skills, meticulous, willing to take up challenges.

. Able to multi-task, embrace change and innovate in a fast-paced environment

. Good attendance record and a strong team player

. Experience in fleet management will be an added advantage.

. Available to start work immediately or on short notice preferred

Location: MEGA@Woodlands (within walking distance from Admiralty MRT)

Work Week: 5.5 Days (Mon-Fri 8.30am - 5.30pm, Sat 8.30am - 12.30pm)

Please indicate the below information in your resume:

. Current & Expected Salary

. Reason(s) for leaving

. Notice Period / Availability to commence work

We regret only short-listed candidate will be notified. All applications will be treated with the strictly confidentiality