As a Customer Service & Operations Assistant, you will play an integral role in supporting customer service operations, managing eGazette advertisement processing, coordinating invoicing and payment follow-ups, and providing administrative support to ensure efficient day-to-day operations.
Key Responsibilities
- Coordinate and process eGazette advertisement submissions for print publication, ensuring accuracy and timely completion
- Prepare and issue invoices to customers in accordance with established procedures
- Monitor outstanding payments and follow up with customers professionally to facilitate timely collection
- Respond promptly and courteously to customer enquiries via phone, email, and other communication channels
- Maintain accurate customer records while ensuring the confidentiality of customer information
- Perform general administrative duties, including document management, filing, data entry, and correspondence
- Support the team with operational coordination and administrative tasks as required
- Undertake other duties and responsibilities as assigned by the supervisor
Requirements
- Diploma/GCE A/O Level, Higher NITEC, NITEC or equivalent
- Preferably 1-2 years of experience in customer service, administration, or a related field. Entry level with a positive attitude and willingness to learn are encouraged to apply
- Excellent interpersonal and communication skills, with a customer-centric approach
- Meticulous, organised, and able to manage multiple priorities effectively
- Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
- Able to work independently while contributing effectively as part of a team
- A positive attitude, strong sense of responsibility, and commitment to delivering quality service
Why Join TOPPAN NEXT
At TOPPAN NEXT, you'll be part of a collaborative team that values professionalism, continuous learning, and service excellence. We provide opportunities to develop your skills, contribute to meaningful work, and grow your career in a supportive environment.
