Customer Service Officer / West (Transport provided)

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West - easily accessible.

Job Responsibilities

• First point of contact for customers who require technical assistance on phone, email, ecommerce, social media
• Assist the customer in articulating their requirements via carefully designed questions
• Accurately identify the issue encountered by the customer to provide the right support
• Understand the necessary skills and abilities to resolve customer's issues
• Coordinate with internal support teams to help resolve customers concerns
• Follow-up and update customer details
• Passing on any feedback or suggestions by customers to the respective internal teams
• Preparation of simple monthly reports for feedback to supervisor

Job Requirements

• Min 2 years experience in customer service or customer support
• Proficient in MS Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified

Email Address: [Confidential Information]

EA License No: 19C9682

EA Personnel No: R22108132

EA Personnel Name: Zachry Ng Hui Yong