Job Descriptions:
As a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.
This role involves managing inbound and outbound communications, coordinating service appointments, and supporting operational efficiency while maintaining high standards of customer satisfaction.
- Greet and engage every customer in a friendly and professional manner.
- Serve as the first point of telephone contact for customer support requests.
- Accurately collect and update customer personal details, vehicle registration, and ownership information raise change management forms as needed.
- Verify support agreement and warranty validity according to local guidelines.
- Log all customer interactions, including compliments and complaints, in the CRM system.
- Ensure complete and accurate data entry in CRM and schedule appointments across all service centres.
- Offer mobility services to customers during booking.
- Screen technical calls and assign them to the correct Customer Service Advisor (CSA) and payment method.
- Optimize workshop capacity by efficiently assigning vehicles to service centres.
- Provide customers with a call reference number and set clear expectations for next steps.
- Offer general advice to customers in a timely and professional manner.
- Support special product campaigns and promotions.
- Coordinate airport service, pickup, and delivery for customers.
- Schedule appointments for professional car care services.
- Monitor daily service levels, customer waiting times, and non-verbal cues to ensure satisfaction.
- Assist in generating daily, weekly, and monthly operational reports.
- Hand over vehicles to customers with a basic explanation of completed work.
Requirements:
- Minimum O level with at least 2 years of experience in the customer service industry.
- Strong customer service and communication skills.
- Ability to work under pressure in a fast-paced environment.
- Customer-focused with a proactive service mindset.
Interested candidates, kindly send in your detailed resume with a recent photo in Ms Words format.
We regret that only short listed candidates will be notified.
Uni Recruit (Singapore) Pte Ltd / EA Lic: 17C8871
