Customer Service Officer

2-10 years
21 days ago 32 Applied
Job Description

Maintaining a positive, empathetic, and professional attitude toward customers.
Responding promptly to customer inquiries on general and transactional enquiries
Communicating with customers through various channels.
Acknowledging and resolving customer requests.
Customer outreach to encourage the use of digital services.
Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Collaborate with stakeholders to resolve all customer queries and requests.
Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues

Kindly attach your updated resume to apply for the above position OR some references if some of your friends or colleague are looking for job change.

About the Company
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

About Recruiter
kapil Vashisth






Service Desk


Mid Level

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