BRIEF DESCRIPTION OF THE ROLE:
We are looking for experienced Customer Service Officer (CSO) with minimum 1 year experience in call center environment to support our client in Government Public Transportation sector. The Contact Center provides omni-channel services including phone call, email, and webchat to customers. The Customer Service Officer will be responsible to answer customers queries and provide first call resolution.
ROLES & RESPONSIBILITIES:
- Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
- Understand customers needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
REQUIREMENTS:
- Singapore citizen.
- Minimum 1 year of experience working in a contact center environment.
- Minimum education level: O levels.
- Active listener and possesses problem-solving skills.
- Fast learner and good team player.
- Demonstrates good customer service, communication skills, and comfortable to work in a fast-paced environment.
Other Information:
- 44 hours per week and rotating shift hours (earliest shift starts at 0645am, latest shift ends at 1045pm) including weekends and public holidays.
- $2800 - $3600 a month depending on skill and experience.
- Up to 1.5 months performance bonus.
- Location: Near Suntec City or Commonwealth mrt (confirmation with client during interview)
