Customer Service Officer

Summary of the Job: (Primary function of the job)

. Assist sales in attending customers needs and expectation

. Execute and follow up sales administrative works

. Maintain proper records of all sales related documents

Job Responsibilities: (Key responsibilities of the job)

. Attend to sales/Program enquiries, prepare and follow up sales quotation and proposal

. Maintain filing of all sales transactions records, quotation, PO, JO, invoice, etc.

. Send finalized Sales quote comprising material cost accepted by customer without markup to SCM to create Business Partner code master data or/and material purchase item BP

. Process job order and other documents until order is closed

. Follow up to ensure closure of quotation

. Follow up delivery schedule and arrange parts delivery to customers

. Attend to and follow up customer's issues until closure. Escalate to Sales if necessary

. Present sales reports, open PO list, RFQ Tracker, etc

. Manage DO & Invoices

. Support Finance in Debtors AR

. Generate Reports

. Perform tasks as and when assigned

Job Requirements:

. Min ITE/ Diploma (prefer Mechanical)

. Preferably 3 to 5 years in relevant work experience

. Proficient in MS Office/ Excel

. Good communication skills