Job Summary
You will respond to customer inquiries through multiple channels, provide accurate product and service information, handle complaints professionally, and maintain detailed records. You will also prepare reports, support office tasks, and coordinate with other departments to enhance customer satisfaction and build lasting relationships.
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person to provide timely and accurate information about products or services
- Handle customer complaints and concerns professionally to resolve issues and maintain satisfaction
- Record customer interactions and transactions accurately to ensure reliable documentation
- Prepare reports on common customer issues and feedback to inform service improvements
- Maintain proper records for future reference and audit purposes
- Collect customer feedback systematically to identify opportunities for service enhancement
- Build long-term relationships with customers by delivering consistent, positive experiences
- Assist with general office tasks as needed to support daily operations
- Coordinate effectively with sales, technical, and logistics departments to resolve customer issues and improve service delivery
