CUSTOMER SERVICE OFFICER

1) Managing Front Office operations.

2) Check in / Check out Guests.

3) Collection and settlement of payment.

4) Check and confirm Reservations.

5) Updating of Room Availability of different Room Types and Room Rates.

6) Provide service to Guests about Enquiries on Major City Attractions, Events, Facilities, other information etc.

7) Ensure and monitor the availability of rooms meeting the need of the operation.

8) Check guest ledger and ensure all direct billing folios are authorized and proper correspondences.

9) Provide informations about the hotel products and its services.

10) Manage reservations and room assignment activities.

11) Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.

12) Perform all other adhoc duties as and when required.

13) Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.