Training program (paid training)
5-weeks training program on bank's product and services, CRM systems and on-the-job training.
Shift timing (PH Weekend Shift)
- Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week
- Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between
- Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)
- Or otherwise advised by the client
Working location
- Nearest MRT: Punggol Coast MRT
- Applicants should be comfortable with a North-East region work location
Job description (Non-sales role)
- Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
- Customer Fulfillment follow through on case handling and with customers
- Ensure bank's compliance & control standards are observed and met in the execution of customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information
Job requirements
- Candidate without relevant experience are welcomed to apply
- Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role and to enable you to develop and provide ongoing training for all team members.
- Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English.
- Good analytical skills passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Proficient in PC skills including MS Office applications.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
