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Customer Service Officer (Order Processing) EAT

5-7 Years
SGD 3,000 - 4,000 per month
  • Posted 12 hours ago
  • Be among the first 10 applicants

Job Description

  • Book Contracts/Orders according to customer's request
  • Checked that customer's PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.
  • Co-ordinate with factory to get special price updated into system
  • Monitor on delivery dates and do necessary expediting with factory to meet with client's expectation as close as possible
  • Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.
  • Follow up on overdue positions and co-ordinate with Accounts Receivables department in
  • Handle LC negotiation and preparation of all necessary documentation.
  • Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
  • Monitor credit limits & payments
  • Release orders per customer's shipping instruction [ensuring Incoterm, forwarders info, delivery address etc are all cleared.
  • Assist in Project Registration and relevant Project Data updates into Company's CRM system.
  • Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
  • Process complaints
  • Co-ordinate all relevant information to Person in charge in Quality Department
  • Arrange necessary documentation for the returns of materials.
  • Update of Customer data into SAP and Sales Scout system


SKILLS AND KNOWLEDGE

  • Minimum Diploma in any discipline
  • At least 5 years relevant experience with knowledge of import/export documentations
  • MS office especially on Excel

For interested candidates, please send your updated resume:

Email: [Confidential Information]

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

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Job ID: 151689513