Customer Service Officer (Marketing)

ABOUT THE ROLE

The Customer Service Officer will mainly support all campaigns focusing on the new audience segment of group buy projects and to build a community within the audience segment. The project aims to provide necessary appliances for a house based on the house type, owners needs and product price range.

KEY RESONSIBILITIES

• Identify target audiences, objectives and desired outcomes of marketing campaign

• Development of key marketing messages and integrated plans, content and creative works for B2C lead generation campaigns

• Support the development of collaterals to promote and sell our products, handle requests and enquiries on promos, assist in creating a special bundle package for different segment of customers

• Set up and manage the telegram community for Group Buy and ID Projects

• Planning of community engagement events

• Conduct canvassing call to generate leads

• Research and develop competitor analysis

• Generate report and evaluate campaign performance

• Develop and sustain strong working relationship with all stakeholders, both internal business units and external vendor & agencies

• Monitoring and reply to enquiries and feedback on social and communication platforms (ie, FB, IG, Whatsapp, Telegram, Email, Google Review)

QUALIFICATIONS AND REQUIREMENTS

• Diploma in Marketing, Business or equivalent

• Minimum 2 years of experience in digital marketing activities

• Good working knowledge of social media platforms

• Experience in planning and organizing physical events

• Highly organized and able to perform under pressure

• Able to effectively implement creative ideas and solutions, multi-task and meet deadlines

• Strong interpersonal and good verbal and written communication skills

• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required

Note:

Working hours:

- Mon, Thurs, Fri, (full day in AMK office)

- Sat & Sun (full day in Sungei Kaduk Megastore Gain City)

- Off day on Tues & Wed

- then PH sometimes also need to work (off in lieu will be given if required to work)

Job summary

Drive group buy campaigns, build communities, and support marketing efforts to boost appliance sales at Gain City.

Key selling points

• End-to-End Campaign Exposure
• Dynamic, Multi-Faceted Role
• Collaborative Cross-Functional Work