Customer Service Officer

About the Role

We are looking for a reliable and proactive individual to join our team as a Customer Service Officer.

You will be the first point of contact for students and parents, managing enquiries, guiding them through lesson sign-ups, and assisting with instrument and accessory selection.

This role combines customer service, operations, and consultative sales - with clear progression opportunities into senior operations or centre management.

Salary & Benefits

• Base salary: $2,100 per month

• Performance & sales incentives

• Typical monthly earnings: $2,500 - $3,200

• Staff discounts on instruments and accessories

• On-the-job training and development

• Supportive and structured working environment

• Career progression path to centre manager

Work Schedule & Eligibility

• 5-day work week

• Saturday and Sunday are mandatory working days

• 2 off days on weekdays

• Retail hours (approx. 10:30am - 7:30pm with 1 hour lunch break)

Key Responsibilities

Customer Experience & Enquiries

• Respond to enquiries via WhatsApp, phone, and walk-ins

• Guide students and parents through trial lessons and enrolment

• Provide clear, professional, and timely communication

Instrument & Retail Sales

• Recommend suitable violins, cellos, and accessories based on customer needs

• Assist walk-in customers with product selection

• Build trust through honest, consultative recommendations (no hard selling)

Operations & Administration

• Support lesson scheduling and student records

• Track attendance and assist with daily operations

• Handle basic billing and administrative tasks

• Maintain a clean and organised centre environment

Team Support

• Coordinate with teachers on schedules and updates

• Assist with recitals, events, and centre activities

Requirements

• At least 2 years of customer service or sales experience

• Good communication skills in English

• Confident interacting with customers and making recommendations

• Organised and able to handle multiple tasks efficiently

• Responsible and follows through on commitments

• Comfortable working weekends and retail hours

• Interest in music or education is a strong advantage

How to Apply

1. A short introduction about yourself

2. Your relevant experience

3. Why you are interested in this role

Only shortlisted candidates will be contacted for an interview.

About LVL Music Academy

LVL Music Academy is a music school and instrument shop in Singapore offering lessons, instruments, and repair services under one roof. We provide a structured and supportive environment for both students and team members to grow.