Monday - Friday
8:30 AM - 5:30 PM
Benefits: AWS + PB + Medical Benefits
We are representing a prestigious international luxury watch brand with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a Customer Service Associate to support their After-Sales Service function.
This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.
Key Responsibilities
- Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions
- Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes
- Advise customers on product care, maintenance, and proper usage
- Record and update customer and service-related information accurately in the CRM system
- Manage and resolve customer issues or feedback in a professional and timely manner
- Coordinate with overseas service teams for repair and after-sales matters
- Handle administrative tasks to support daily after-sales operations
- Undertake additional responsibilities as assigned by the Customer Service Manager
Requirements
- Strong service mindset with a professional and customer-focused approach
- Excellent communication and interpersonal skills, with patience and empathy
- Confident in handling customer queries and resolving issues independently
- Good organisational skills with the ability to manage multiple tasks concurrently
- A collaborative team player with a proactive attitude
Previous retail experience, especially within luxury or premium retail, is highly advantageous
EA License No: 18C9495
EA Personnel Name: Willie Goh
EA Personnel No: R2197853
