Customer Service Officer (Logistics)

Key Responsibilities

• Process inbound and outbound warehouse orders in the Warehouse Management System (WMS).

• Coordinate receiving, storage, picking, packing, and delivery schedules with warehouse operations.

• Liaise with customers on order status, inventory enquiries, and shipment arrangements.

• Monitor inventory movements and ensure stock accuracy.

• Prepare and verify delivery orders, packing lists, invoices, and other warehouse documentation.

• Coordinate with transport providers for delivery scheduling and collection arrangements.

• Investigate and resolve inventory discrepancies, delivery issues, and customer complaints.

• Maintain accurate customer records and transaction history.

• Ensure all warehouse transactions are completed within agreed service levels (SLAs).

• Support stock take activities and inventory reconciliation.

• Work closely with internal departments including Operations, Transport, Finance, and Sales.

• Prepare daily, weekly, and monthly operational reports as required.

• Ensure compliance with company SOPs, customer requirements, and safety regulations.

• Perform any other duties assigned by the Manager.

Requirements

• ITE / Diploma in Logistics, Supply Chain, Business Administration, or a related discipline.

• Minimum 1 year of customer service experience in warehousing, logistics, or freight forwarding.

• Experience using WMS and Microsoft Office applications.

• Good communication and interpersonal skills.

• Strong attention to detail and problem-solving abilities.

• Ability to work in a fast-paced environment and manage multiple priorities.