Customer Service Officer

Duties:

• Manage incoming calls, inquiries, and record case information

• Assist service hall bookings and administration

• Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders

• Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution

• Keep records of customer interactions, process, documentation, and update customer's cases

• Support frontline staff on administrative duties

• Work closely with Finance and Operations Team

• Follow communication procedures, guidelines, and policies

• Assist in ad-hoc administrative duties

• Case Management - corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process

• Assist with administration and documentation for all repatriation cases

• Respond to enquiries via email, web, and phone in a timely manner

Requirements:

• Diploma holder with a minimum of 2 years of customer service experience

• To converse well in both English and Chinese (to speak with Chinese-speaking clients)

• Possesses IT knowledge

• Good listening skills

• Able to work in fast-paced environment

• Good team player with good interpersonal communication and presentation skills

• Self-motivated, meticulous, and independent

• Able to do shift work, and work on Public Holidays and Overtime

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)