Customer Service Officer

Job Responsibilities

As Customer Service personnel you'll need to:

• Responsible for attending to customer requests
• Attending to phone calls on product availability, request for pricing
• Coordinating with sales team and work with production for build to order items
• Exports up to the fulfilment of orders from the warehouse team and last mile delivery to customer
• On top of these roles, customer service personnel would be required to do office administrative work like filing, updates on pricing and support the e-commerce teams.
• Use SAP systems to enter orders
• Use associated information systems to coordinate and control the order cycle
• Should there be a shortage of product, to work with sales team for product allocation
• Work with various teams to ensure customer orders are processed on time and accurately.

Job Requirements

• All education level are welcome to apply
• Ability to multitask and possess good communication skills
• Effectively bilingual with a cheerful personality
• Independent and self-motivated
• Good learning attitude and proactive

Hey Rocket Pte. Ltd. (EA 21C0816)

Nurin Hanisah (R22107261)