Customer Service Officer

2-5 years
2200 - 2600 SGD monthly
14 days ago
Job Description

Job Responsibilities

As Customer Service personnel you'll need to:

  • Responsible for attending to customer requests
  • Attending to phone calls on product availability, request for pricing
  • Coordinating with sales team and work with production for build to order items
  • Exports up to the fulfilment of orders from the warehouse team and last mile delivery to customer
  • On top of these roles, customer service personnel would be required to do office administrative work like filing, updates on pricing and support the e-commerce teams.
  • Use SAP systems to enter orders
  • Use associated information systems to coordinate and control the order cycle
  • Should there be a shortage of product, to work with sales team for product allocation
  • Work with various teams to ensure customer orders are processed on time and accurately.

Job Requirements

  • All education level are welcome to apply
  • Ability to multitask and possess good communication skills
  • Effectively bilingual with a cheerful personality
  • Independent and self-motivated
  • Good learning attitude and proactive

Hey Rocket Pte. Ltd. (EA 21C0816)

Nurin Hanisah (R22107261)