Customer Service Officer (Healthcare)

About the Role:

Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team. As a Customer Support Associate, you will be the first point of contact for patients and customers, helping them with appointment bookings, enquiries, and support via phone, email, and live chat.

Responsibilities

• Handle patient and customer enquiries, appointment requests, and feedback through calls, emails, and live chat channels.
• Provide accurate information and ensure excellent customer service in every interaction.
• Liaise with internal departments or external partners to resolve issues promptly and professionally.
• Escalate complex cases appropriately to ensure timely follow-up and resolution.
• Maintain service quality standards and comply with operational procedures.

Requirements

• GCE O/A Level or Diploma.
• At least 1 year of customer service or call centre experience (healthcare experience is an advantage).
• Excellent communication and telephone etiquette.
• Strong service mindset with good listening and problem-solving skills.
• Computer literate and able to multitask in a fast-paced environment.
• Team player with a positive attitude.

Working Hour:

• Office Hour, Mon to Fri: 8am to 5.30pm, Alternate Saturday 8am to 12.30pm

Interested candidates please apply online or send your latest CV to

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

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