Roles and responsibilities:
- Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders
- Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards
- Maintain and upkeep SG customer contact database
- Support customer on service contract billing enquiries and complex issues
- Manage service contract and warranty tracking and devise plans on PM scheduling with customers
- Support accounts team in service contract billing related issues
- Support FS manager in service contract proposal preparation
- Monitor demo and loaner asset status & liaise with customers for logistic arrangements
- Assist in SG internal & external events preparation
- Support department in upkeeping customer satisfaction index
- Daily review on Genpact Service-Level Agreement reporting
- Any other duties as assigned
