Customer Service Officer

Job Description

• Greet and welcome members and visitors in a professional and friendly manner.
• Handle front desk operations, including member registration, check-in, and enquiries.
• Assist customers with membership applications, renewals, cancellations, and payment processing.
• Provide accurate information about gym facilities, fitness programs, classes, and promotions.
• Schedule appointments and coordinate class bookings.
• Respond to customer enquiries via phone, email, and walk-ins.
• Resolve customer concerns and complaints promptly while maintaining a high level of customer satisfaction.
• Maintain accurate member records and ensure confidentiality of customer information.
• Perform general administrative duties, including filing, data entry, and preparing reports.
• Work closely with fitness trainers and other departments to deliver excellent customer service.
• Ensure the reception area is clean, organized, and welcoming at all times.

Requirements

• Diploma or Bachelor's Degree in Business Management, Customer Service, Hospitality, or a related field is preferred.
• At least 1-2 years of customer service, front desk, reception, or administrative experience is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service mindset with a positive and professional attitude.
• Good organizational and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, ) and basic computer applications.
• Ability to work independently and as part of a team.
• Able to work rotating shifts, weekends, and public holidays when required.
• Experience in the fitness, gym, wellness, or hospitality industry is an advantage.
• Candidates must be eligible for the relevant Singapore work pass, where applicable.