Customer Service Officer - Esplanade (PartTime)

Location: Esplanade

Working Hours : Saturdays: 9:00 AM - 5:30 PM

Roles & Responsibilities:

1. Queue Management: Support the LS/Kadi in managing queues and handling administrative matters.

2. Couple Support: Ensure an excellent customer experience for couples during their solemnisations, including registration, assisting with last-minute changes, and reprinting ceremonial certificates.

3. Crowd Management: Direct crowds and manage the flow of visitors to facilitate operations.

4. Technical Support: Monitor and provide basic technical support for Self-help kiosks.

5. Enquiry Handling: Handle simple enquiries and redirect complex ones to other channels.

6. Administrative Tasks: Perform various administrative tasks, such as setting up and closing self-help kiosks and solemnisation rooms, and preparing simple statistical reports.

Qualifications & Skills:

1. Personal Qualities: Cheerful and pleasant disposition, proactive and positive work attitude.

2. Communication Skills: Excellent interpersonal communication skills.

3. Independence: Able to work independently.

4. Experience: Prior experience in a customer service role is preferred.