Customer Service Officer (Email Agent) - Contract = 12 months

This is a 12 months contract assigned to our client

Work Location: near Commonwealth MRT

Salary Range : $2,500-$3,000

Work Timing

1. Rotating Shift time - 8am-8pm

2. Mon - Sun (including public holiday)

3. 44 hours per week (8 or 9 hours shift including PH)

4. 5 days work

Only Singaporeans will be considered due to high level of security clearance required

Job Description

Customer Satisfaction

1. Provide support for resolution of customer problems, incidents, issues, requests and queries

raised via email.

2. Liaise with other support teams, or product teams as required to resolve requests/issues in a

timely manner.

3. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

4. Primary responsibilities are focused on customer contact, not transaction processing.

5. Work closely with the Helpdesk Lead and assist with other admin tasks as and when required.

Education

1. Education background: Minimum O Level and above

2. O Level English

3. Preferred Mandarin Speaking to handle Chinese Speaking Clients