Customer Service Officer
- Working Hours: Monday - Friday (8am-5.30pm)
- Location: Jurong East
- Salary : $2500 - $2800
- With AWS & Variable Bonus
Job Responsibilities
- Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
- Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
- Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
- Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
- Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.
Job Requirements
- With relevant working experience
- Min Diploma
Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)
Han Meng Zhuo | Reg No: R25138931
The Supreme HR Advisory Pte Ltd | EA No: 14C7279
