Customer Service Officer (East)

• To execute daily operations in accordance to the processes & procedures established

• To report any service related issues, escalations or failures to the supervisor

• To perform proper, follow up for all Expedite shipments (Local, Outbound & Inbound) and to keep all parties informed once delivery is completed.

• To perform all reporting in a timely and appropriate manner

• To work collaboratively with the warehouse and transport Team to ensure seamless information flow

• To ensure all emails are cleared completely on a daily basis

• To update all required shipment status into system

• Any other duties as assigned.

Job Requirements

• Minimum GCE N/ O Levels

• Computer literate

• Comfortable working in a warehouse environment

• Relevant experience will be an advantage

• Positive work attitude, efficient, organized, accurate and attentive to detail