CUSTOMER SERVICE OFFICER

• Coordinate import and export operations including documentation, customs clearance, and shipment tracking
• Monitor shipment timelines and resolve any logistical issues promptly
• Provide regular shipment status updates to customers and internal stakeholders
• Handle customer complaints and resolve service issues efficiently
• Maintain accurate records and ensure compliance with import/export regulations and international trade regulations
• Liaise with freight forwarders, carriers, and other agencies
• Provide support with sales & marketing, providing quotations, indoor sales calls, and customer inquiries
• Process invoicing and Support month-end and year-end closing activities
• Perform other duties as assigned from time to time by your immediate Manager

Requirements:

• GCE N/O levels, Diploma.
• Proficient in basic computer applications (e.g., email, Excel).
• Prior experience in logistics, operations, or delivery coordination is an advantage.