Working Location: 3 Clementi Loop S129815
Working Hours:
Mondays to Fridays: 0800hrs to 1700hrs
Alternate Saturdays: 0800hrs to 1200hrs
Main Duties and Responsibilities:
- Assist in the daily service operations to improve the operating standard, inventory management, customer service, quality and efficiency of the service operations.
- Assist in customer service and inventory control to ensure prompt and good services delivered, and provide prompt rectification to remedy any service delivery deficiencies identified.
- Do employ best practices in the functions of service standard setting, operations, inventory control, and customers service for the most efficient and effective approach.
- Be responsible to:
- maintain customer files with quotations and prepare internal approval form and other information.
- manage and monitor shipping status and documentation formalities with hauliers and shipping companies to ensure proper and timely import/export of containers.
- ensure the correct Harmonised Tariff Schedule (HTS) classification is used for permit declarations.
- prepare and ensure proper and accurate (Customs / Tradenet) permits and clearance are obtained for import, export and duty payment.
- liaise with Customs on permit declaration discrepancies and queries related to TradeFirst renewal process.
- ensure proper and timely closing of all job files and confirmation of Customs duties payment from Customers.
- generate inventory report and email invoices to all customers on a monthly basis or as when required.
- Adopt knowledge to provide good operational services and put in place a process of continuous professional development.
- Review and propose correction processes as and when necessary.
- Review performance and/or processes periodically.
- Maintain harmonious relations with other divisions/departments.
- Be self-motivated to enhance productivity and perform other tasks as assigned by the superior/Management.
Job Requirements:
- Minimum 3-5 years of relevant experience in the warehouse/logistics field preferred.
- Minimum diploma in Logistics or equivalent
- Experienced in Licensed Warehouse environment and/or requirements for Customs compliance including Customs Permit Declaration.
- Proficiency in Microsoft Office applications
