Job Summary
You will handle incoming and outgoing calls professionally to provide accurate information and resolve customer queries. You will update customer records, assist with administrative tasks, and support the team in achieving service and satisfaction goals.
Responsibilities
- Answer incoming calls clearly and professionally to assist customers effectively
- Make outbound calls to follow up on customer inquiries or provide information
- Provide accurate information to callers and escalate complex queries to appropriate team members
- Update and maintain customer information accurately in the system to ensure proper records
- Assist with simple administrative tasks to support daily team operations
- Collaborate with team members to meet service quality and customer satisfaction targets
Preferred competencies and qualifications
- Communicate clearly in spoken English to support effective customer interactions
- Use basic computer skills including MS Office and data entry to manage customer information
- Demonstrate patience and empathy to handle diverse caller needs and maintain positive interactions
- Maintain a positive attitude and show willingness to learn and adapt on the job
- Knowledge of additional languages is an advantage to support communication with diverse customers
