Working Days: 5.5 days per week
Weekday: Monday-Friday, 9:00am-6:00pm
Weekend: Rotating Saturday or Sunday, 9:00am-1:00pm
Location: Bendemeer
Job Benefits
- Performance Bonus
- Medical claims provided
- Stable training and consulting environment
Job Responsibilities
- Manage corporate accounts and handle customer enquiries, feedback, complaints and conflict resolution.
- Handle walk-in customers, phone calls and emails regarding course registration, enrolment, cancellations, examination results, certificates and cards.
- Manage training administration, including course registration, document verification, enrolment and payment follow-ups.
- Maintain accurate hard-copy and electronic records and coordinate with Finance on outstanding payments.
- Liaise with internal departments and ensure proper handover while complying with relevant regulatory and company requirements.
Job Requirements
- Minimum GCE O-Level or Higher Nitec in any discipline training/education or contact centre experience is advantageous.
- Strong customer service, communication and interpersonal skills with the ability to handle different customer situations professionally.
- Highly organised, independent and detail-oriented, with good follow-up skills and the ability to manage multiple enquiries in a fast-paced environment.
- Willing to work Monday-Friday, 9:00am-6:00pm, plus a rotating Saturday or Sunday, 9:00am-1:00pm each week.
Please submit your updated resume in MS Word format via the Apply Now button.
We regret that only shortlisted candidates will be notified.
StaffKing Pte Ltd (20C0358) | Stanley Chin (R24124684)
