Customer Service Officer (CC)

Job Description
- Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests

- Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP)

- Identifies and executes appropriate solutions to address customer queries, feedback and requests

- Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards

- Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients system

- Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices

Job Requirements
- At least GCE O Levels or equivalent

- 2 years of working experience in the customer service or Control Centre roles is preferred

- Excellent customer service and communication skills

- Proficient in Microsoft Office tools (Excel and Word)