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1) Managing front desk phone calls and emails.
2) Collection and settlement of payment.
3) Check and confirm orders.
4) Provide service to customers enquiries.
5) Ensure and monitor the need of the operation.
6) Check customers ledger and ensure all direct billing folios are authorized and proper correspondences.
7) Provide informations about company and its services.
8) Anticipate customers needs, respond promptly, maintain positive customers relations and ensure customers satisfaction at all times.
9) Perform all other adhoc duties as and when required.
10) Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.
Job ID: 149188601
Skills:
beauty industry , Microsoft Office, Lifestyle, Microsoft Excel, Customer Service, Customer Satisfaction, Team Player, Customer Retention, salons, Microsoft Word, Interpersonal Skills
Skills:
reserves , role playing , Service Request Management, Resolve Complaints, Services Solutions, Root Cause Analysis, Quality Management, Process Improvement, Calibration, Maintain Discipline, Outbound Calling, Introducing New Products, feedback to customer, Writing, Able To Work Independently, Communication, responding to customer inquiries
Skills:
self-service systems, kiosks, Microsoft Office Word
Skills:
Microsoft Office, Microsoft Excel, Customer Service, Consulting, Disposition, Multitasking, Team Player, Microsoft Word, Interpersonal Skills
Skills:
shipping systems , Outlook, Excel, Ms Office Applications, maritime documentation processes, port management systems
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