Company Description
Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.
Role Description
This is a full-time role for a Customer Service Officer at Cogent Automotive Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.
Responsibilities
- Ensure fulfillment of customers order
- Ensure deficiencies such as customers complaints are resolved on time and proper corrective and preventive actions are taken
- Identify problems and deficiencies in the services and rectify the issues faced
- Perform invoicing and ensure that customers are billed timely and accurately
- Perform shipping documentation and process import/export documents
- Raise reports on non-conforming services/events and recommend corrective actions for management approval before activating such actions
- Any other duties and responsibilities assigned from time to time
Requirements
- Diploma or equivalent in logistics, supply chain management, business administration, or a related field
- Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company
- Strong knowledge of automotive logistics operations, and customs clearance procedures in Singapore
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
- Competent with TradeNet is an added advantage
Please indicate current salary, expected salary and the notice period you need to serve your employer in the resume
Other Information
- Monday to Friday: 8.30am - 5.45pm alternate Saturdays: 8.30am - 12.30pm
- 2-ways company transport @ Jurong East
- Lunch subsidies
- In-house gym
- Medical, dental and insurance benefits
