Roles & Responsibilities
- Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
- Guide subscribers on digital publications
- Handle email correspondences
- Manage customer relationship through effective follow-up and appropriate resolutions
- Able to interact with customers on digital support channels in a professional and timely manner.
- Manage administrative duties.
- Attend to walk-in clients.
Working hours
- Monday to Friday 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.
- Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks)
Who Are We Looking For
Skills
- Strong interpersonal skills with excellent written and verbal communication abilities
- Ability to converse in Mandarin with our Chinese speaking subscribers
- Ability to work under pressure and in a fast-paced environment
- Familiar with social media channels and platforms (such as Facebook, WhatsApp, chat bots)
- Tech savvy, creative thinking and resilient
Competencies & Personality Traits
- Collaborative team player with a positive attitude
- Highly empathetic with a problem-solving mindset
- Passionate about customer service
- Meticulous and thorough
Qualifications
- Diploma with one year of customer service experience preferably in a contact centre environment
