Customer Service Officer

Are you passionate about delivering exceptional customer service and being part of a fast-paced, dynamic team Do you thrive on solving problems, building relationships, and making a real impact If so, we want YOU to join our growing team.

As a Customer Service Officer, you won't just be answering calls and emails - you'll be a trusted advisor and a problem-solver, ensuring that every customer interaction is seamless, positive, and memorable.

Work with a team that values your ideas, skills, and contributions.
Exciting career growth - fast-track opportunities to leadership roles!
Be part of a company that's shaping the future of security solutions.
Enjoy a supportive, fun, and energetic work culture where no two days are the same!

Key Responsibilities:

• Be the first point of contact for customers via phone and email, providing prompt and professional support.

• Build meaningful relationships and become a trusted partner to our customers.

• Handle inquiries, resolve issues, and follow up until the customer is 100% satisfied.

• Tackle customer feedback and complaints with confidence, ensuring quick and effective resolutions.

• Work closely with other teams to ensure smooth service delivery and exceed customer expectations.

• Manage quotations, orders, and fulfilment like a pro!

• Play a key role in customer retention programs, keeping our customers happy and engaged.

• Track and assist in collections related to department revenue.

• Stay on top of billing, filing, and other admin duties - because details matter!

• Take on exciting ad-hoc projects and initiatives to improve service excellence.

Requirements:

• A Diploma or higher qualification, with 3-4 years of experience in customer service, account management, or a similar field.

• Exceptional communication skills - you can turn a frustrated customer into a loyal one!

• Ability to thrive in a fast-paced, ever-changing environment

• A natural problem-solver, multitasker, and team player.

• Ready to start immediately Even better!