Job Summary
Provide effective customer service by resolving queries promptly, coordinating with internal teams for solutions, and maintaining accurate CRM records to support team goals and operational excellence.
5 days work Monday to Friday. 8.30 am to 6pm ( excludes weekends and public holiday)
Responsibilities
- Resolve customer queries received over the counter promptly and effectively to ensure customer satisfaction
- Follow up with internal teams to obtain resolutions when first call resolution is not possible, then communicate outcomes to customers
- Accurately log all customer queries and follow-up interactions into the CRM system in a timely manner to maintain data integrity
- Monitor and escalate recurring query trends or potential issues proactively to team lead or manager for timely intervention
- Collaborate with the team to achieve individual and collective performance goals
- Execute additional assigned duties and participate in project work as required to support business operations
Required competencies and certifications
- Diploma in any discipline
- 2 to 3 years working experience in contact centre/ customer service experience.
- Experience in customer service roles demonstrating proactive problem-solving skills
- Excellent verbal and written communictaions skills.
- Proactive attitude and problem-solving capability to anticipate and address customer issues effectively
