Job Description
1. Customer Service & Patient Management (50%)
- Greet all walk-in patients in a warm, friendly,and professional manner.
- Manage patient's registration, verify personaland billing information, and handle requests forms.
- Measure patient's height & weight, bloodpressure and set up the online pre-consultation with appointed clinics.
- Efficiently handle enquiries via phone, email,in-person and any other platforms regarding test preparations, services,pricing, and result collection.
- Provide clear and accurate information topatients, demonstrating empathy and patience.
- Manage appointment scheduling and maintain anorganized patient flow in the waiting area.
- Handle patient concerns and feedback with tactand diplomacy, escalating complex issues to the Head Of Business Developmentwhen necessary.
- Ensuring branches are well coordinated andexecute the same level of professional services to our patients and vendors.
2. Sales & Marketing Support (50%)
- Proactively promote and upsell PathLab's healthscreening packages and promotional services based on patient needs andprofiles.
- Passionately share and educate patients on thevalue and benefits of various health screening options.
- Assist in the implementation of marketinginitiatives and in-branch promotional displays.
- Managesocial media: Create posts, maintain and update official social media pages.
- Gather patient feedback to help identifyopportunities for new services or service improvements.
- Distribute marketing materials and help maintainthe professional appearance of the front desk and customer area.
Job Requirements
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-pacedenvironment.
- Knowledge of relevant regulations, standards,and best practices.
- Handle customer inquiries and resolve issues viaphone, email, and over the counter
- Provide product information and support tocustomers
- Meet customer service targets and performancemetrics
- Develop and implement process improvements
- Analyze customer feedback and identify trends
- Min 2 years customer service experience
- Excellent communication skills
- Strong problem-solving skills
- Ability to work in a fast-paced environment
Work Week
- Monday to Friday: 8.30 am to 5.00 pm
- Saturday: 8.30am to 1.00 pm
