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Customer Service Manager

5-8 Years
SGD 5,500 - 7,000 per month
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Job Description

  • Working Days: Monday - Friday, 8.30am to 5.30pm
  • Location: Ang Mo Kio Techplace
  • Industry: Electronic Manufacturing/ Semiconductor Industry prefer

Job Responsibilities

  • Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
  • Ensure good customer service through professional and timely handling of customers enquiries, orders, quotations, service requests, concerns and escalations.
  • Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
  • Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
  • Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
  • Build and maintain strong relationships with customers, internal departments and senior management.
  • Maintain accurate and detailed documentation including customer reports and operational records.
  • Ensure compliance with company and customer policies, quality standards and regulatory requirements.


Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

More Info

Job ID: 149002381

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