Our client is in the Environmental industry, they are one of the leading waste management solutions providers in Singapore. They are located in the West area - easily accessible.
Responsibilities:
- Team Leadership & Development: Lead, coach, and mentor the customer service team to ensure high service standards, effective sales lead management, and proficiency in proposals, eSEFs, and invoicing.
- Operations & Customer Resolution: Oversee daily customer service operations, ensuring timely resolution of inquiries, complaints, and escalations, while maintaining organized records and databases.
- Performance & Process Management: Establish and monitor KPIs and SOPs, generate monthly performance reports, analyze customer feedback, and drive service improvement initiatives.
- Major Account & Client Relationship Management: Manage key client accounts, ensuring contract compliance, conducting service reviews, gathering insights from surveys, and building strong relationships.
- Collaboration & Cross-Functional Support: Work closely with Business Development and other departments to align service delivery with customer expectations, provide actionable insights, and support digital transformation and reporting initiatives.
Requirements:
- Minimum Bachelor's Degree in Business Administration, Management Studies, or a related field.
- At least 2 years in Customer Service Supervisory role.
- Good communication skills and pleasant personality.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
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EA License No: 19C9682
EA Personnel No: R23115141 (Tan Su Yee)
