Job Responsibilities

Customer Support

• Respond to customer enquiries via WhatsApp, phone, email and social media

• Assist customers with menu information, reservations and order enquiries

• Handle customer feedback and complaints professionally and efficiently

• Ensure excellent customer experience across all channels

Order Coordination

• Process and coordinate catering orders, delivery orders and bulk orders

• Liaise with kitchen teams, outlets and delivery partners to ensure smooth fulfilment

• Track order status and proactively update customers

Sales Support

• Assist with corporate catering enquiries and event orders

• Support the sales team in preparing quotations and order confirmations

• Upsell menu items and recommend suitable packages to customers

Operations Support

• Maintain accurate order records in POS or internal systems

• Support promotional campaigns and seasonal menu launches

• Assist with administrative tasks related to customer orders

Requirements

• 1-3 years of experience in customer service, hospitality or F&B

• Strong communication skills in English and Chinese

• Comfortable using WhatsApp, POS systems and Google Workspace

• Good organisational and multitasking abilities

• Positive attitude and customer-first mindset

• Ability to work in a fast-paced environment

Preferred Experience

• Experience in restaurant operations or catering

• Familiar with food delivery platforms

• Experience handling corporate clients or event orders

What We Offer

• Competitive salary

• Staff meals and employee discounts

• Career growth opportunities in a fast-growing F&B group

• Exposure to multiple restaurant brands and business lines