Role Overview
We are seeking a confident and service-oriented Customer Service Manager (Outdoor) to represent
Amber Compounding Pharmacy in external-facing engagements. This role requires daily reporting to our pharmacy before and/or after outdoor clinic visits to ensure coordination, documentation, and service continuity.
Key Responsibilities
- . Report to the pharmacy daily for work coordination, updates, and reporting
- . Act as the primary liaison between Amber Compounding Pharmacy and clinics, doctors, and healthcare Partners
- . Conduct regular outdoor visits to clinics and medical partners across Singapore
- . Manage customer enquiries, feedback, and service issues promptly and professionally
- . Coordinate prescriptions, orders, and follow-ups with internal pharmacy and operations teams
- . Maintain high standards of customer service, professionalism, and regulatory compliance
- . Accurately document visits, feedback, and service outcomes
- . Support service improvement and client retention initiatives
Requirements
- . Diploma or Degree in any discipline
- . Minimum 2-3 years of experience in customer service, account management, or client-facing roles
- . Comfortable with outdoor work and frequent travel within Singapore
- . Willingness to report to the pharmacy daily as part of work routine
- . Strong communication and interpersonal skills
- . Well-organised, responsible, and able to work independently
- . Experience in healthcare, pharmacy, or medical-related fields is an advantage
- . Familiarity with Singapore's healthcare environment is preferred
What We Offer
- . Competitive salary commensurate with experience
- . Transport allowance to support regular outdoor visits
- . Mobile phone allowance for work-related communication
- . Performance-based incentives
- . Stable role within a growing healthcare organisation
- . Supportive, professional, and compliant work environment
How to Apply
Interested candidates may submit their resume to [Confidential Information] . Only shortlisted
candidates will be contacted.
