CUSTOMER SERVICE MANAGER (MING HAIRPORT)

Customer Service Manager

We are looking for an experienced and service-oriented Customer Service Manager to lead our customer service operations and ensure a high standard of customer satisfaction.

Key Responsibilities

. Manage and supervise the daily activities of the customer service team.

. Handle customer enquiries, feedback, complaints, and service-related issues professionally.

. Resolve escalated customer cases and ensure timely follow-up.

. Develop and implement customer service procedures and service standards.

. Monitor team performance and ensure service quality targets are achieved.

. Train, coach, and guide customer service staff to improve their performance.

. Coordinate with sales, operations, logistics, and other departments to resolve customer issues.

. Maintain accurate records of customer interactions, complaints, and resolutions.

. Prepare customer service reports and provide updates to management.

. Identify recurring customer issues and recommend improvements to products, services, or operational processes.

. Build and maintain strong relationships with key customers.

. Manage staff scheduling and manpower allocation within the department.

. Ensure company policies and procedures are followed by the customer service team.

Requirements

. Diploma/Degree in Business Administration, Customer Service, Management, or a related field.

. Relevant experience in customer service, preferably with supervisory or managerial experience.

. Strong communication and interpersonal skills.

. Good leadership and team management abilities.

. Strong problem-solving and complaint-handling skills.

. Able to work independently and under pressure.

. Customer-focused with a professional and positive attitude.

. Proficient in Microsoft Office and customer management systems.

. Good command of English additional languages will be an advantage.

Position

Job Title: Customer Service Manager

Employment Type: Full-Time

Working Location: Singapore