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Job Responsibilities
1、Provide efficient and friendly customer support, and resolve user inquiries regarding trading and platform usage.
2、Lead team collaboration, coordinate and solve complex issues to ensure proper handling of customer needs.
3、Conduct training for the company's customer service department to ensure team familiarity with products and services for better customer support.
4、Record and report user feedback, collect market issue data to help optimize products and services.
Job Requirements
1、At least 1 year of experience as a customer service supervisor in an exchange, with solid knowledge of exchange products.
2、Strong communication and coordination skills, able to coordinate internal and external resources to handle user complaints;
3、Strong learning and adaptability, with the ability to continuously learn and keep up with the latest industry developments to provide accurate information.
4、Strong interest in Web3, finance and blockchain industry; relevant experience is preferred.
5、Team-oriented, enthusiastic about work, honest and upright, able to work under pressure.
6、Proficient in both Chinese and English as working languages.
Job ID: 147589777
Skills:
Microsoft Office, Microsoft Excel, Administration, Leadership, Coaching, Customer Service, Customer Satisfaction, Customer Loyalty, Statistics, Customer Services, Customer Support, Customer Service Experience, Customer Experience, CRM, Interpersonal Skills, Customer Information
Skills:
Microsoft Office, Microsoft Excel, Administration, Leadership, Coaching, Customer Service, Customer Satisfaction, Customer Loyalty, Statistics, Customer Services, Customer Support, Sales, Customer Service Experience, Customer Experience, CRM, Interpersonal Skills
Skills:
beauty industry , customer communication , Microsoft Office, Lifestyle, Administration, Leadership, Customer Service, Customer Satisfaction, Customer Loyalty, Statistics, Customer Services, Communication Skills, Customer Support, Customer Retention, salons, Customer Information
Skills:
Microsoft Office, Customer Support, Leadership, Service Excellence, Customer Service Experience, Customer Experience, Food Service, Cashiering, Customer Satisfaction, Team Player, Interpersonal Skills
Skills:
customer support tools, customer service policies
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