Responsibilities:
- Develop and implement strategies to elevate customer experience.
- Enhance the overall customer journey within the service department.
- Manage customer feedback and data to facilitate ongoing improvements using designated customer service tools.
- Resolve customer issues efficiently and effectively.
- Lead and coach customer-facing personnel to improve customer interactions.
- Collaborate across all functions and departments to ensure cohesive service delivery.
- Track and meet key performance indicators related to customer experience, satisfaction, and retention, and implement action plans as necessary.
- Maintain strong collaboration with manufacturers to uphold brand standards and act as a customer experience champion.
- Undertake additional tasks as assigned by management.
Requirements:
- Minimum degree qualifications.
- 5–8 years of experience in customer service, customer experience, hospitality, or automotive retail.
- 2–3 years in a supervisory or managerial capacity is strongly preferred.
- Experience in a premium or luxury brand environment is advantageous.
- Valid Class 3 driving licence.
- Strong leadership and coaching abilities.
- Process-oriented mindset focused on continuous improvement.
- Excellent teamwork and multitasking skills.
- Strong analytical skills and a keen interest in automobiles.
Interested candidates who wish to apply for the advertised position, please click on Apply. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)
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