Customer Service Manager/Assistant Manager

About Dimerco:

Dimerco is a global logistics leader, providing comprehensive Air Freight, Ocean Freight, and Contract Logistics solutions. With over 50 years of experience and a robust international network, we are committed to Connecting Asia with the World.

Recognized among the Top 25 Global Air Freight Forwarders, Dimerco operates 160+ offices, 80+ logistics centers, and partners with 200+ strategic agents across Asia-Pacific, North America, and Europe.

Singapore, a vital node in global trade and a leading logistics hub in Asia, plays a key role in our strategic operations. As a gateway to the Asia-Pacific region, Singapore offers a dynamic environment fueled by innovation, digitalization, and a highly efficient port and airport infrastructure. Join us as we help drive the seamless flow of goods through one of the world's most connected and competitive logistics landscapes.

Job Description:

The Customer Service Manager leads the Customer Service team to ensure effective support for Sales Managers and Global MNC accounts, delivering highservice standards and operational efficiency. The role focuses on customersatisfaction, service performance, cross-functional coordination, andcontinuous improvement to support business growth following job responsibilities:

• Lead and manage the Customer Service team supporting Sales and Global MNC accounts
• Ensure compliance with SOPs and service KPIs
• Coordinate closely with import and export operations for timely shipment execution
• Align customer expectations with internal service capabilities
• Liaise with overseas offices and agents on shipment activities
• Support Sales with client engagement, pricing, and business development initiatives
• Investigate service issues and drive corrective actions
• Prepare service performance and management reports
  

Job Requirements:

• Diploma or Degree in Logistics, Supply Chain, Business, or a related field
• Minimum 3-5 years of customer service experience, including at least 2 years in a supervisory or managerial role
• Strong understanding of freight forwarding and shipping operations
• Excellent communication, interpersonal, and leadership skills
• Analytical, detail-oriented, and hands-on in approach
• Able to work under pressure and manage urgent shipments when required

Why Join Dimerco

• Grow with a leader in a growing industry - Be part of a company expanding globally within the dynamic international freight and logistics sector.
• Invested in your success - Access continuous learning, professional training, and skill development to support your career growth.
• Go global - Experience opportunities for international travel, cross-border projects, and overseas assignments that connect you with the world.