Customer Service & Key Accounts Executive

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

. Manage end to end key account management.

. Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.

. Expedite all critical orders with local subcontract vendors.

. Assist to manage clients and vendors administratively and operationally.

. Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.

. Assist to update SOPs, billing instructions and payment instructions.

. Assist to work on RFQs from clients.

. Assist to prepare invoices.

. Manage the import/export declaration processes.

. Any other projects as and when assigned.

Qualifications

. Minimum Diploma holders or above in any field

. Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders

. Need to be IT Savvy (especially MS Office tools)

. Knowledge and experience in logistics with customer service and account management skillsets preferred.

. Commitment to meet tight datelines and reporting requirements

. Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.

. A positive attitude is a must.

. Able to start immediately or within short notice preferred.