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SGD 3,000 - 3,200 per month
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Job Description

About the Role

In this role, you will provide professional customer service, handle banking-related enquiries and requests, support transactional follow-ups, and introduce suitable banking products and digital services to customers.

Location

Jurong or Changi — placement will be based on your preferred location and proximity to your residence.

Training: The first 2 months of on-the-job training will be conducted at the Changi location.

Working Hours

Rotating Afternoon Shifts:

  • 1:00 PM – 10:00 PM
  • 2:00 PM – 11:00 PM
  • 3:00 PM – 12:00 AM

Rest Days: 2 days per week — 1 weekday and 1 weekend day, based on roster.

Key Responsibilities

  • Provide professional and efficient customer service for banking-related enquiries and requests.
  • Achieve assigned Customer Centre KPIs while maintaining high service quality.
  • Process customer requests accurately and in accordance with the Bank's procedures and compliance requirements.
  • Understand customers needs and provide appropriate solutions.
  • Identify opportunities to cross-sell suitable banking products and services.
  • Guide and assist customers in transitioning to the Bank's digital banking platforms based on their needs and preferences.
  • Support Operations in managing customer requests and transactional follow-ups.

Requirements

  • At least 1 year of customer service experience in the banking sector; OR
  • At least 5 years of customer service experience outside the banking sector.
  • Fresh Diploma or Bachelor's Degree graduates are welcome to apply.
  • Comfortable using computer applications and digital tools.
  • Good communication and interpersonal skills.
  • Customer-oriented with good problem-solving abilities.
  • Comfortable with cross-selling banking products and services.
  • Able to commit to the stated rotating afternoon shifts.

More Info

Job Type:
Function:

About Company

Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.

Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.

Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.

Job ID: 152202199

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