Customer Service Executives

• Step-up engagement with customers to promote our products and deliver a memorable customer experience; to promptly and efficiently execute and administer the operations of the company while paying special attention to customers needs; to promote the company's products and services in line with its objectives; to engage as a team to exceed customers expectations and experiences;
• Ensure that internal work-flows are supported by well thought out systems; provide training to team members to ensure consistency and compliance with workflow procedures. Maintain overall integrity of Standard Operating Procedures (SOP).
• Generate timely reports as required.

Key Activities:

• Actively & professionally engage with all walks of customers to build interest in, and sell Company products/services.
• Actively engage in the marketing, promoting and general Public Relation of the Company's merchandise and flight packages.
• Engage as a team to deliver a service level that exceeds customers expectations and experience.
• Effectively administer the daily operations of the franchise to anticipate and exceed customers needs.
• Professionally and promptly respond to telephone, email, and walk-in enquiries, and to management's requests.
• Provide support activities to programs hosted by the Company, and to the instructor pilots. Also provide marketing support to sales and marketing campaigns.
• Diligently upkeep and maintain the premises and Company property in clean, safe and good working conditions.
• Represent the Company positively through professional image projection, language, and actions.
• Administer duties methodically and responsibly, raising to Management's attention issues they need to know of.
• Assist in some management functions; may be called upon to represent the Company in external events or liaise with external vendors and agents.
• The job scope and duties of the CSA are by no means limited to the above. Other tasks and/or duties may be assigned by the Employer, from time to time

Requirement:

• Minimum Diploma / Degree in any discipline
• Those without experience but has strong interest in Aviation are welcome to apply as Training Provided is provided
• Good communication skills