Customer Service Executive

Job description

• Handling orders follow-up for import / export shipments (both air/sea freight)

• Perform Customer service activities, attending to customers enquiries, complaints

• Prepare quotations when sales are not available for urgent shipments

• Working closely with Sales & operations divisions

• Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export

• Handling of crosstrade shipments

• Doing bookings of shipments

• Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents

• Arranging Custom clearance for customers, and door delivery services

Job Requirements

• Applicants must have minimum O Levels with Import and Export Consol experience

• Applicants must be able to communicate effectively with Chinese speaking clients and associates