We are seeking a results-driven Customer Service Executive to deliver excellent customer service, enhance customer satisfaction, and support daily operations. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while contributing to continuous improvements.
Key Responsibilities
Customer Support & Service Delivery
- Handle customer inquiries, requests, and complaints in a timely and professional manner
- Provide accurate product and service information to customers
- Ensure high standards of customer satisfaction and service quality
Order Processing & Documentation
- Process customer orders and ensure accurate record-keeping in internal systems
- Maintain proper documentation and data integrity
Online Customer Engagement
- Monitor and respond to customer enquiries across online platforms, including social media channels such as TikTok and Instagram
- Engage with customers through digital platforms to support service recovery and enhance customer experience
- Assist in managing online feedback, comments, and messages in a timely and professional manner
Issue Resolution & Follow-Up
- Follow up with customers to ensure issues are resolved satisfactorily
- Escalate complex cases to relevant internal teams when necessary
Coordination& Collaboration
- Work closely with internal teams to ensure smooth service delivery
- Support improvements in processes and customer experience
Requirements
- Degree or Diploma in Business Administration, Management, or a related discipline
- Minimum 2 years of experience in Customer Service or a related field
- Experience in process improvement or digital transformation initiatives
- Analytical mindset with the ability to interpret data and drive improvements
- Proficient in CRM systems and Microsoft Office applications
Location: Tampines Street92
Work Schedule: 5 Days, 9:00am - 6:00pm
