Customer Service Executive

Key Responsibilities:

1. Customer & Guest Handling: Attend to customer feedback and complaints in a prompt, professional, and empathetic manner, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations.

2. Tenant Coordination: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer-centric service approach.

3. On-Ground Operations: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands.

4. Problem Resolution: Investigate and resolve operational and customer-related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence.

5. Communication: Act as the main point of contact between customers, tenants, and management to ensure smooth operations and a seamless guest journey across all touchpoints.

6. Reporting & Documentation: Record incidents, complaints, and feedback for tracking, analysis, and continuous service improvement. Contribute insights to improve processes and prevent recurring issues.

Requirements:

• Minimum 3 years of front-facing customer service experience (hospitality, F&B, or retail preferred)

• Strong interpersonal and communication skills

• Ability to handle customer complaints calmly, professionally, and with empathy

• Strong problem-solving and conflict resolution skills

• Ability to work in a fast-paced environment

• Service Mindset: Demonstrates a strong customer-first mindset, with attention to detail and a passion for delivering positive guest experiences

• Adaptable and resilient, with the ability to manage both customer interactions and operational coordination in a dynamic environment

HOW TO APPLY:

Interested applicants, please click on Apply Now or submit your resume to [Confidential Information]

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